Troubleshooting friending issues in ELM

Finding the cause

It happens that the friending is not properly configured, or simply failing, with a specific remote application. To get more information about it, we can try to set up a Project Association with this remote application.

During the Project Association procedure, after selecting the Association Type, you will either see an error notification in a popup window (similar to the below first example), or an error from your OSLC application itself.

Possible causes can be:

• in ELM, when the consumer key was deleted from the OSLC Connect application

• in Polarion, when the consumer key has been deleted in the OSLC Connect application

• in ELM, when the consumer key exists, but the consumer secret is invalid

• in Polarion, when the consumer key exists, but the consumer secret is invalid

Resolutions

Error codes can be among:

• [OCFD-SRV070] A problem occurred during authentication between applications, which requires an administrator expertise

Resolution will always be to delete the friend, and re-do the friending process.

To resolve this, you should:

• remove the friend in your OSLC application

• play the friending process again

  • recreate the friend from the OSLC application

  • approve the consumer key

  • validate the friending

  • you can read the Basic Configuration Learning Journey that corresponds to your tool from our https://sodiuswillert.atlassian.net/wiki/spaces/CUSTSODIUS/pages/2250604545 to accomplish that

If the problem persists, you may want to review the article around Failed authentication or authentication loops.