Applies to

  • OSLC Connect for Windchill 3.5+

  • OSLC Connect for Jira 2.7+

  • OSLC Connect for Confluence 1.1+

Problem

Authentication to the remote system failed to complete.

Cause

Either the user closed the authentication popup window, or the the authentication popup fails to communicate with its parent window.

Resolution

If the user has closed the authentication popup window, then the user must authenticate to the remote system to be able to proceed with viewing remote artifacts.

Else, as an Admin, you are required to review the headers configured on the remote application. It is likely that the header Cross-Origin-Opener-Policy has been set up with the value same-origin. Update it to the value same-origin-allow-popups.